Frequently asked questions about Warrie.

Warrie is an Australian record-keeping app designed for independent NDIS support workers. It brings shift records, daily notes, mileage, expenses, medication records, incident reports and important documents together in one place.

Warrie is initially designed for independent support workers who manage their own participants, shifts and records. Features for larger providers and support-worker teams may be introduced later.

No. Warrie is an independent product and is not operated, endorsed or approved by the NDIA or the Australian Government.

Warrie helps support workers organise their records, but using the app does not automatically guarantee compliance with every NDIS, legal, employment or business obligation.

Depending on the version and features available, Warrie can help manage participant details, scheduled and completed shifts, daily support notes, medication records, incident reports, expenses, receipts, mileage, documents, certificates, reports and exports.

Warrie’s first release is planned for Android phones and tablets. An iPhone or iPad version is not currently available. The Warrie website will be updated if supported platforms change.

Core Warrie records use Google Firebase services configured for an Australian region where available. Some authentication, security, support, network or service-provider processing may occur outside Australia.

More detail is available in the Warrie Privacy Policy.

Warrie uses authenticated access, owner-based database and storage controls, encrypted network connections and security testing. Its access controls are designed so each account owner can access only the records associated with their account.

No internet service can guarantee absolute security. Users must also secure their device, protect their login details and handle exported files carefully.

No. Warrie accounts are separated, and other Warrie users cannot browse your participants, shifts or records.

Warrie’s current Improve wording tool is limited to basic spelling, capitalisation and punctuation assistance. It does not add new facts, and the user must review the result before saving.

Participant notes and records are not currently sent to an external generative-AI service. If that changes, Warrie will update its privacy information and provide any required notice or consent first.

Warrie helps independent support workers schedule shifts, record start and finish times, keep a shift timeline and review completed work. Workers remain responsible for checking that each record is accurate.

Yes. Warrie provides guided daily progress notes for observations, activities, outcomes and follow-up information. Notes should be factual, relevant and reviewed before they are saved or shared.

Warrie includes medication records and incident reporting tools to help workers document what occurred, actions taken and follow-up information. It does not replace support plans, emergency procedures or professional advice.

Warrie can help organise and export supported shift, note, medication, incident, mileage and expense records. It does not guarantee audit compliance or replace professional compliance advice.

Warrie can export supported reports as PDF or CSV. Exports are created from your account data and should be reviewed before being used for invoicing, auditing or other business purposes. Available formats may depend on the report and version of the app.

No. Warrie does not currently create or send NDIS invoices. Supported records can be exported as PDF or CSV to help you prepare invoices using your usual accounting or invoicing process.

Your records are connected to your Warrie account rather than being stored only on your phone. You can sign in on a replacement device using your account details.

Contact Warrie Support promptly if you believe somebody else may have accessed your device or account.

Warrie is not currently designed as a fully offline application. Some previously loaded information may remain visible temporarily, but an internet connection is required for reliable sign-in, synchronisation, uploads and saving. Do not rely on a record until it has successfully synchronised.

You may sign in to your own Warrie account on another supported device. Records require an internet connection to synchronise. Do not share your login with another worker—account activity and audit records need to remain attributable to the correct person.

No. Warrie does not currently perform automatic background trip tracking. Mileage, locations and suggested map distances are entered or confirmed by the user. Opening Google Maps is a user-initiated action.

Where calendar synchronisation is available, Warrie can add a shift to a calendar selected by the user. Calendar access requires device permission, and Warrie does not silently change unrelated calendar events.

No. Warrie is a record-keeping tool. It does not provide medical, legal, accounting or NDIS compliance advice.

In an emergency, follow the participant’s support plan and emergency procedures and contact the appropriate emergency service.

Warrie is currently in pre-release testing, and testers are not charged. Public pricing has not yet been announced. Any subscription price, included features, renewal period and cancellation conditions will be clearly shown before payment is required.

You can currently request deletion through Warrie’s Account Deletion page or by emailing support@warrie.com.au from your registered account email. The in-app deletion option will be documented when it becomes available.

Warrie Support may need to verify your identity before permanently deleting the account.

Email support@warrie.com.au. When reporting a problem, describe what happened and include a screenshot if helpful—but do not email sensitive participant information unless requested through an appropriate secure process.